Privacy Policy

Privacy Policy

Last Updated: March 5, 2026

INTRODUCTION

This Privacy Policy describes how Reconnect_With_Clo ("we", "us", or "our") collects, uses, and shares information about you when you use https://www.reconnectwithclo.com/ (the "Website").

By using our Website, you agree to the collection and use of information in accordance with this policy. We respect your privacy and are committed to protecting your personal data.

INFORMATION WE COLLECT

We collect the following types of information:

  • Personal Information: Name, email address, and other contact details you provide when you contact us, create an account.

  • Payment Information: Billing address and payment details. Note: Payment card information is processed securely by Stripe and is not stored on our servers.

  • Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and other diagnostic data collected automatically.

HOW WE USE YOUR INFORMATION

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.

To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide You with news, special offers, and general information about other goods, services and events which We offer that are similar to those that you have already purchased or inquired about unless You have opted not to receive such information.

To manage Your requests: To attend and manage Your requests to Us.

For business transfers: We may use Your Personal Data to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

COOKIES AND TRACKING

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies We use include beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies.

Types of Cookies We Use:

  • Essential Cookies: Required for the Website to function properly. These cannot be disabled.

  • Preference Cookies: Remember your settings and preferences for a better experience.

  • Analytics Cookies: Help us understand how visitors interact with our Website. We use Google Analytics for this purpose.

We also use local Storage in your browser to save in-progress tasks and preferences. You can clear this in your browser settings.

Managing Cookies: You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some features of our Website may not function properly without cookies.

INFORMATION SHARING

We do not sell, trade, or rent your personal information to third parties.

We may share your information only in the following limited circumstances:

  • To comply with legal obligations

  • To protect and defend our rights and property

  • With your explicit consent

We do not sell or share personal information for cross-context behavioral advertising.

DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit using SSL/TLS

  • Secure storage of personal data

  • Regular security assessments

  • Access controls and authentication measures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

DATA RETENTION POLICY

We retain different categories of personal information for varying periods based on the purpose of collection, legal requirements, and legitimate business needs:

Retention Schedule:

| Data Category | Retention Period | Justification | |--------------|------------------|---------------| | Account Information | Duration of account + 2 years | Service provision and legal claims | | Transaction Records | 7 years (legal requirement) | Tax and accounting requirements | | Analytics Data | 26 months | Service improvement | | Marketing Data | Until consent withdrawn | Consent-based processing | | Support Records | 3 years after resolution | Quality assurance and dispute resolution |

General Retention Policy: 2 years

  • Securely delete the information from our active systems

  • Remove it from backups within 90 days

  • Or anonymize the data so it can no longer identify you

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

  • Protect against fraud or abuse

DATA BREACH NOTIFICATION

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will:

  • Notify affected individuals within 72 hours of becoming aware of the breach

  • Notify relevant supervisory authorities as required by applicable law (within 72 hours for GDPR)

  • Provide details about the nature of the breach, categories of data affected, and approximate number of individuals affected

  • Describe the likely consequences of the breach

  • Explain the measures taken or proposed to address the breach and mitigate potential adverse effects

We maintain incident response procedures to ensure timely detection, investigation, and response to potential data breaches.

DO NOT TRACK DISCLOSURE

Do Not Track ("DNT") is a privacy preference you can set in your browser. When you turn on DNT, your browser sends a signal to websites requesting that they do not track your browsing activity.

Currently, we do not respond to DNT signals. This is because there is no industry-standard interpretation of how to respond to DNT signals. We will update this policy if a standard is established.

Regardless of DNT settings, you can opt out of analytics tracking using the methods described in the Cookies section above.

YOUR RIGHTS (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

  • Right to Access: Request copies of your personal data

  • Right to Rectification: Request correction of inaccurate or incomplete data

  • Right to Erasure: Request deletion of your personal data ("right to be forgotten")

  • Right to Restrict Processing: Request limitation of processing of your data

  • Right to Data Portability: Request transfer of your data to another organization

  • Right to Object: Object to processing of your personal data

  • Right to Withdraw Consent: Withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us at info@reconncetwithclo.com. We will respond within 30 days.

Legal Basis for Processing: We process your data based on the following legal grounds:

| Processing Purpose | Legal Basis | |-------------------|-------------| | Account Creation & Management | Necessary for contract performance (GDPR Art. 6(1)(b)) | | Analytics & Service Improvement | Our legitimate business interests (GDPR Art. 6(1)(f)) | | Marketing Communications | Your explicit consent (GDPR Art. 6(1)(a)) | | Payment Processing | Necessary for contract performance (GDPR Art. 6(1)(b)) | | Security & Fraud Prevention | Our legitimate business interests (GDPR Art. 6(1)(f)) | | Customer Support | Necessary for contract performance (GDPR Art. 6(1)(b)) | | Personalization | Your explicit consent (GDPR Art. 6(1)(a)) |

Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable law. You can find your local data protection authority at: https://edpb.europa.eu/about-edpb/about-edpb/members_en

DATA SUBJECT REQUEST PROCEDURE

We have established the following procedure for exercising your data protection rights:

How to Submit a Request:

Send an email to info@reconncetwithclo.com with the subject line "Data Subject Request"

Specify which right you wish to exercise (access, rectification, erasure, portability, etc.)

Provide sufficient information to verify your identity and locate your data

  • Your full name and contact details

  • The specific data or processing activity your request relates to

  • Any relevant account identifiers or reference numbers

Identity Verification: To protect your privacy, we may need to verify your identity before processing your request. This may include requesting government-issued identification or other verification methods.

  • We will acknowledge your request within 72 hours

  • We will respond substantively within 30 days of receipt

  • Complex requests may require an extension of up to 60 additional days, in which case we will notify you

Fees: We do not charge a fee for processing legitimate data subject requests. However, we reserve the right to charge a reasonable fee for manifestly unfounded or excessive requests.

Appeals: If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

UK GDPR RIGHTS

UK GDPR - RIGHTS FOR UNITED KINGDOM RESIDENTS

If you are a resident of the United Kingdom, you have specific rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018:

Your Rights Under UK GDPR:

  • Right to Be Informed: You have the right to be informed about how we collect and use your personal data

  • Right of Access: You can request a copy of the personal data we hold about you

  • Right to Rectification: You can request correction of inaccurate or incomplete personal data

  • Right to Erasure: You can request deletion of your personal data (the "right to be forgotten")

  • Right to Restrict Processing: You can request that we limit how we use your data

  • Right to Data Portability: You can request to receive your personal data in a structured, commonly used format

  • Right to Object: You can object to certain types of processing, including direct marketing

  • Rights Related to Automated Decision Making: You have rights regarding automated decision-making and profiling

  • Your consent

  • Performance of a contract with you

  • Compliance with legal obligations

  • Protection of vital interests

  • Performance of a task in the public interest

  • Our legitimate interests (where not overridden by your rights)

  • Standard Contractual Clauses (SCCs)

  • Transfers to countries with UK adequacy decisions

  • Other appropriate safeguards as required by UK GDPR

Supervisory Authority: Information Commissioner's Office (ICO) Website: https://ico.org.uk Helpline: 0303 123 1113

To exercise any of these rights, please contact us at info@reconncetwithclo.com. We will respond to your request within one month. You also have the right to lodge a complaint with the ICO if you believe your rights have been violated.

CHILDREN'S PRIVACY

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 16 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

If you believe we have inadvertently collected such information, please contact us at info@reconncetwithclo.com.

CHANGES TO THIS POLICY

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us:

By email: info@reconncetwithclo.com